Return

If for any reason, the customer is not satisfied with their purchases, the unworn garnments, can be returned for a different size, colour, items or reimbursement within 14 days of receiving the items.

The cost of the return in Italy is free.
The cost of the return and reimbursement for the rest of the world is the double of the delivery cost.
For Italy the amount of reimbursement is 10 Euros.

ISTRUCTIONS FOR THE RETURN

To request authorization for the return, the customer must send a request to the address shop@bonsaiclothing.com. In the mail, you must specify the item that you want to return and if you want a different size, colour, items or money back.

ISTRUCTIONS FOR REIMBURSEMENT

Reimbursements will be processed after we have received the items and verified that we accepted the goods. For credit card orders, the amount of reimbursement will be available for the customer in about 10 days and will be visible on the next credit card statement. It also depends on the credit card company. For orders paid by PayPal, the amount will be returned in the same PayPal account.