SHIPPING METHODS & COSTS
Bonsai Team will process your purchased items in the shortest time possible. During sale period, processing of orders may take longer time than normal. We operate from Monday to Friday with the exception of public holidays. During summer period (on August), processing of orders may take longer period according to our Courrier ( GLS, UPS).
Italy: Free shipping over 300€ / 10€ shipping
UE: Free shipping over 500€ / 15€ shipping
North America: Free Shipping over 500€ | Duty Tax calculated at check out over 800 € / 40€ shipping
Rest of the world: Free Shipping over 500€ | Duty Tax calculated at check out / 55€ shipping
Italy: 1/3 working days
Europe: 2/5 working days
Rest of the world: 3/7 working days
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility.
REFUND & EXCHANGES
Customer satisfaction is always our top priority. If you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days. Unfortunately, we can not refund any taxes, duties, charges or the return and shipping fee. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
Refunds are only processed upon receipt of returned merchandise. For orders paid by credit card, the amount of refund will be available in about 10 days. This estimated time may vary slightly according to the bank circuit of the used credit card.
Refunds are not available for order with an high percentage of discount ( more than 60% off); specially for last promo as Bonsai Market where the price of products are sold at very high discount percentages.
To return or exchange items, contact us at email@example.com with your order number and specify if its a return or an exchange and we will instruct you accordingly.
Via Antonio Canova 3/4
40138 (BO) – ITALY
It is possible to pay with: Visa, MasterCard and American Express. Security of Credit Cards: all transactions will be processed on a secure server to guarantee our customers the maximum protection of their bank datas. Customer service agents of Bonsai are not authorized to request or accept any credit cards numbers or details. To guarantee a better protection on the purchases online, Bonsai recommends to adhere and request a security PIN to make purchases in security.
Customers can also pay directly through thei own Paypal accounts or use Paypal Website to pay with their own Credit cards.