Purchase info

SHIPPING METHODS & COSTS

Bonsai Team will process your purchased items in the shortest time possible. During sale period, processing of orders may take longer time than normal. We operate from Monday to Friday with the exception of public holidays. During summer period (on August), processing of orders may take longer period according to our Courrier ( GLS, DHL).

Italy: Free shipping

UE: Free shipping over 300€ / 15€ shipping

North America: Free Shipping over 500 € | Duty Tax calculated at check out over 730€ (800 $) / 25€ shipping
Duty taxes are calculated in this way:
-From 0€ to 739.99€ - FREE (Only 25€ of shipping under 300€ of order)
-From 740€ (800 $) to 899.99€ - 112€ of Duty Tax and shipping
-From 900€ to 999.99€ - 126€ of Duty Tax and shipping
-From 1000€ to 1099.99€ -140€ of Duty tax and shipping
-From 1100€ and over Duty Taxes are calculated proportionally at checkout.

Rest of the world:  Free Shipping over 400€ | Duty Tax calculated at check out or may be paid at the moment of customs clearance of the items. / 40€ shipping

DELIVERY TIME
Italy: 1/3 working days
Europe: 2/5 working days
Rest of the world: 3/7 working days
Delivery to countries outside the EU may be subject to local import taxes.

Invoices must be requested just after completing the purchase.
Any invoice requested days after the purchase may be not accepted.

REFUND & EXCHANGES

Customer satisfaction is always our top priority. If you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days. Unfortunately, we can not refund any taxes, duties, charges or the return and shipping fee.  Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund. Make sure the products are in the same condition as you receive them, with all tags attached.
Refunds are only processed upon receipt of returned merchandise. For orders paid by credit card, the amount of refund will be available in about 10 days. This estimated time may vary slightly according to the bank circuit of the used credit card.

Refunds are not available for order with an high percentage of discount ( more than 60% off); specially for last promo as Bonsai Market where the price of products are sold at very high discount percentages.

To return or exchange items, contact us at shop@bonsaiclothing.com with your order number and specify if its a return or an exchange and we will instruct you accordingly.

RETURN ADDRESS:
BONSAI
Via Antonio Canova 3/4
40138 (BO) – ITALY

 

PAYMENTS

It is possible to pay with: Visa, MasterCard and American Express. Security of Credit Cards: all transactions will be processed on a secure server to guarantee our customers the maximum protection of their bank datas. Customer service agents of Bonsai are not authorized to request or accept any credit cards numbers or details. To guarantee a better protection on the purchases online, Bonsai recommends to adhere and request a security PIN to make purchases in security.

Customers can also pay directly through thei own Paypal accounts or use Paypal Website to pay with their own Credit cards.